Privacy Policy

Last updated: 13 August 2026

Who we are

HG Customs (“we”, “us”, “our”) is a small UK business supplying personalised mugs, apparel, coasters and related merchandise via hgcustoms.co.uk.

Trader details: HG Customs, 29 Cotman Close, Bacup, OL13 9TT, United Kingdom.

Contact

For privacy queries, please email hg-customs@hotmail.com, use our Contact page, or message us on WhatsApp at +44 7702 498975.

What we collect

We may collect:

• Name, email address, phone number and delivery address when you order or contact us
• Order details (products, personalisation notes, colour and size choices, uploaded images)
• Payment-related information processed by our payment provider (we do not store full card details)
• Technical data such as browser type and basic site usage (if analytics are used)

Why we use your data

We use personal data to:

• Fulfil contracts (process and deliver orders)
• Respond to enquiries
• Meet legal obligations (for example tax and accounting records)
• Pursue legitimate interests such as improving the website and preventing fraud, balanced against your rights

Uploaded images

Images you upload are used only to produce your order and for related customer service. We do not sell your images or use them for marketing without your permission.

Sharing your data

We share data only as needed with payment providers, delivery partners, and service providers that host forms, email or the website. We do not sell your personal data.

Retention

Order and customer records are kept as long as needed for fulfilment, returns, accounting and legal requirements, then deleted or anonymised where practicable.

Your rights

Under UK GDPR you may request access, correction, erasure, restriction or portability of your data, or object to certain processing. You may also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

Our site may use essential storage (for example basket data in your browser) for basic function. If we add non-essential analytics cookies, we will update this policy and seek consent where required.

Children

Our site is aimed at adults. We do not knowingly collect personal data from children.

Changes

We may update this policy from time to time. The “Last updated” date will change when we do. Continued use of the site after updates means you accept the revised policy.